To build an intelligent system, you can’t just tack on AI, you have to redefine your approach.  That’s the core idea behind Agent Mode, your new agent-first UX in Pendo. When you enter Agent Mode, you meet your new intelligent AI agent that can perform autonomous tasks on your behalf.     Provide instructions through a conversational interface or pre-built template, and the agent uses logic to form plans and access the right Pendo data and tools through Model Context Protocol (MCP) to produce results. It then follows up with strategic questions to improve your impact. Agent Mode is:

• Conversational: Don’t struggle for answers to product questions. Just ask and get answers.
• Proactive: Your agent doesn’t need direction. It’s always working to surface opportunities, alert you to issues, and fight.
• Always on: While you’re spending time with customers or playing pickleball, the agent is hard at work, and securely delivers even at the largest scale. 

Who’s most likely to churn, buy more, or convert? Knowing that helps revenue and marketing teams focus their time where it matters most. But too often, companies sink months of time and precious data-science resources into projects that never deliver real results. With Pendo Predict, you build advanced AI models in just days, powered by your Pendo data. It’s how you create a truly intelligent AI powered system for growth.

• Cut the need for data science resources
• Help revenue teams spot accounts with opportunities or risks as soon as they arise, and understand the specific reasons why
• Coach them towards the next best action based on the prediction results, layering Pendo Guides directly inside the CRM

Conversational AI agents are becoming part of everyday workflows and product strategies. But with most AI pilots failing, organizations need visibility into how they’re used and where they can be improved. Pendo Agent Analytics, the first solution of its kind, gives leaders the clarity they’ve been waiting for. It helps answer the big questions: Are users actually engaging with my agents? Which prompts drive the most usage? What happens after an AI interaction? And, at the end of the day, is this investment paying off?

• Track user behavior across agents and traditional software to understand how AI is changing workflows
• Analyze agentic conversations to understand high-impact use cases and performance gaps
• Map agent usage to task completion to measure the ROI of agentic AI

Stop wondering if you're attracting high-quality users. Unify workflows, power automation, and deliver predictive insights natively inside your CRM. 

• Surface at-risk customers, spot expansion opportunities, and prioritize high-intent leads with predictive data inside Salesforce.
• Pinpoint frustration events, and resolve support cases fast with Pendo for Service Cloud.
• Accelerate seller ramp-up time with personalized, intent-based onboarding and guidance inside Sales Cloud. 

Analyze rich behavioral product data directly in Snowflake to uncover ways to reduce churn and expand accounts, provide a data foundation for training custom AI models, and make faster, smarter business decisions. 

Need to share an update or walk users through a new feature, but don’t know where to start? With AI guide creation, you can turn a plain-language prompt into a polished, branded in-app guide in seconds. Then, fine-tune it with inline editing. Tweak copy, adjust tone, or add steps right inside the guide builder. It’s a brand-new way to build: fast, simple, and designed to keep your messaging on-point without slowing you down.

With Guide Branching, every user takes the path that makes the most sense for them. Create conditional flows inside your guides to deliver the right message at the right moment. The result? Deeper personalization, smoother journeys, and a more effective way to drive adoption.