Intelligent Foundations

Welcome to Pendo's Summer ‘25 Release

scroll down to explore more

Executive Keynote

The shift to intelligent software is happening faster than anything we’ve seen.

While enterprises race to add AI tools and agents, their SaaS foundations remain shaky. Today's apps and datasets weren't built for this new reality, and the winning teams know they can't just layer AI on top of broken experiences. Instead, they’re building an intelligent foundation to help everyone succeed—end-users, SaaS, AI, and agentic systems.

Watch Pendo CEO and Founder, Todd Olson, reveal our Summer Release innovations—including a new Agent Platform and solutions for smarter onboarding, accelerated user success, easy expansion, and confident AI deployment.

Know You’re Acquiring & Onboarding The Right Users

1.0THE SAAS + AI ERA

Deploy AI Agents with confidence

Bring AI agents into your workforce and product roadmap, then optimize your agentic investments with full visibility into their impact.

1.1AGENT ANALYTICS

Measure and optimize the performance of your AI agents

As agents join our org charts and product roadmaps, enterprises need to understand how they’re working and optimize their performance. With Pendo Agent Analytics, a first-of-its-kind solution, enterprise leaders can finally answer questions like: “Are people using my agents?” What prompts are they using?” “What do users do on my platform after an AI interaction?” And ultimately, “Is this investment delivering value?”

Track user behavior across agents and traditional software to understand how workflows are changing
Analyze agentic conversations to understand prompt trends and spot non-compliant behavior
Maps agent usage to task completion, helping companies measure the ROI of agentic AI

Learn more

Measure and optimize the performance of your AI agents

1.2Pendo AI Agents

Meet your new virtual teammates

AI has transformed the world overnight, and your team needs to stay ahead of your competition. That’s why we’re giving you Pendo Agents—virtual teammates that make sense of your Pendo data, offer a conversational approach, and take action instinctively. Your new virtual teammates will include:

Your Feedback Agent organizes and triages feedback in real time, offers conversational customer insights, and operationalizes your VOC program. Now available in Listen.
Your Analytics Agent recommends which metrics to track, builds dashboards, and helps you understand and explore your data.
Your Guides Agent listens to what you’re thinking, so it can build, write, and code on-brand guides in seconds. This is the first step towards a true Product Manager virtual assistant.

Get a demo Join interest list

2.0INTELLIGENT ONBOARDING

Turn new users into lifelong fans

With new and improved onboarding tools, you can delight users from day one—and every day after.

2.1WEB ANALYTICS

Know you’re acquiring and onboarding the right users

Stop wondering if you're attracting high-quality users. Unify your view of the user journey between marketing and product—from first click to activated user—so you can optimize onboarding completion and attract the users most likely to convert, activate, and stick around.

Tie campaigns and channels to retention and revenue
Monitor traffic, conversion, and onboarding in one place
Speed up time to value with personalized, intent-based onboarding

Get a demo

2.2EMBEDDED GUIDES

Give every user a personalized onboarding experience

Deliver just-in-time, contextual onboarding guides—like always-visible checklists—directly within your user interface. No developers or pop-ups needed.

Guide users through key onboarding actions
Dynamically update always-visible checklists as users work
Embed helpful tips and resources directly into your UI

Get a demo Learn how to make a guide

Give every user a personalized onboarding experience

Sports media & technology

Users see overlays and immediately click the ‘X’. Embedded guides allow us to surface key actions in a more natural way.

Andrew Peddie

Product Manager at PlayOn

2.3COMING SOON: GUIDES AGENT

Let Pendo build and edit guides for you

Skip the blank canvas and get right to guidance with our conversational guide builder. Simply tell Pendo what you need, sit back, and watch the magic happen. Need an onboarding checklist? A welcome message? Say the word, and Pendo will design and code on-theme guides just for your software.

Get a demo Join the interest list

2.4ORCHESTRATE BRANCHING

Craft intelligent, dynamic onboarding flows

Every user is different—their onboarding experience should be, too. Orchestrate Branching lets you create personalized journeys with behavior-based routing, boost conversions with tailored follow-ups that respond to user actions, and eliminate message fatigue by automatically skipping users who are already engaged.

Learn more

Craft intelligent, dynamic onboarding flows

2.5Data Explorer

Build more granular onboarding reports

Group advanced behavioral reports by account, visitor, historical, or event property metadata to understand trends by user type. Drill into feature adoption by user segment, compare account usage across apps, and beyond.

Learn more

2.6orchestrate + Hubspot integrations

Coordinate touchpoints across platforms

Use Pendo to power your end-to-end onboarding journey. By integrating Pendo Orchestrate with HubSpot, you can trigger HubSpot emails and Pendo guides within one seamless user flow.

Learn more

3.0PROACTIVE SUPPORT

Fix support issues before they arise

Go from reactive support to proactive self-service with new tools to identify—and resolve—in-app friction, all on your own.

3.1FEEDBACK AGENT

Spot recurring software issues

Ask, and you shall receive. Listen’s new, prompt-based UI instantly shows you how users feel about specific product areas—so you can analyze and act on feedback at scale, with the power of AI.

See feedback grouped by topic (like bugs or feature requests)
Ask questions in natural language
View the original feedback’s source

Get a demo Learn more

Inventory Management Software, Manufacturing

I used to spend days manually sorting feedback. Now, we can use AI to handle that triage—helping surface urgent issues, process more feedback, and make more informed roadmap decisions.

Adrian Mendoza

Digital experience analyst, Cin7

3.2embedded guides

Reduce tickets with in-app self-service

Embed support and resources (like FAQs and support docs), within your app’s UI. Paired with intelligent segmentation, you can tailor messaging based on data like user role and page to proactively mitigate support tickets.

Embed just-in-time resources where users get stuck the most
Turn high-friction moments into self-serve wins
Add FAQs and how-to’s directly in your product UI

Get a demo Get started

B2B Sales Intelligence, Data Software

Every product manager tries to figure out [how] to solve customer problems. Traditionally, the thinking is, ‘Let’s just have engineering change it.’ Now, we use Pendo to navigate as many options as we can.

Chad Holdorf

VP of Product, Demandbase

3.3EXPERIMENTS

Optimize the impact of your guides

Improve your messaging’s impact by A/B testing headlines, layouts, or CTAs directly inside your software.

Get a demo

3.4Session replay

Automatically create bug tickets

Spot an issue, generate a bug report with the help of AI, and send it to Jira (or your DevOps tool of choice). Pendo automatically provides the key steps, user information, and context your dev teams need to resolve bugs quickly.

Get started

3.5ZENDESK INTEGRATION

Bring support insights into Pendo Listen

Connect your user support ticket data to Pendo to spot where users get stuck, refine your roadmap, and build targeted in-app guides.

Get a demo

3.6SESSION REPLAY + COLLABORATION

Discuss visual findings with teams in Replay

Instantly comment and notify team members of UX insights found while watching replays, like unreported bugs or issues in the UI.

Learn more

3.7TEAM MANAGEMENT

Scale customer support insights

Give customer support teams visibility into how accounts use your software, so you know exactly how to get them back on track.

Learn more

3.8DATA EXPLORER

Deepen your support analysis

Use formulas and Group by fields for more pointed analysis, like identifying user segments experiencing the highest rates of user frustration.

Learn more

3.9FORM VALIDATION

Improve your data cleanliness

Deliver real-time feedback and customized error messages by adding field rules to overlay and embedded guides.

Learn more

4.0AI-POWERED GROWTH

Unlock hidden revenue in your software

Turn “aha!” moments into ARR with intelligent, agentic tools to scale up and optimize conversions.

4.1FEEDBACK AGENT

Know exactly what to build, and who to target

Turn your qualitative data into revenue growth with Listen’s Feedback Agent. With Pendo, you can answer your burning questions, from “What’s the biggest roadmap ask from my enterprise accounts?” to “How can I retain my at-risk accounts?

See what users are asking for, then validate your roadmap
Tie feedback to upsell and cross-sell opportunities
Coming soon: Connect more third-party data (like Gong calls and Slack conversations)

Get a demo Learn more

Inventory Management Software, Manufacturing

User feedback is a goldmine. The Feedback Agent lets us get right to the insights that matter, using natural language to uncover trends in user feedback, like feature requests, so we can focus on building software that’ll actually get used.

Adrian Mendoza

Digital experience analyst, Cin7

4.2WEB ANALYTICS

Acquire more users who convert and expand

Not all free sign-ups lead to revenue growth. Web analytics tells you which pages and paths attract the most free-to-paid users, so you can optimize your cross-sell motion and grow wallet share.

Attribute traffic to UTM, channel, and landing page
Connect campaigns to engagement and adoption
Tailor cross-sell messaging based on intent signals

Get a demo

Acquire more users who convert and expand

4.3EXPERIMENTS

Optimize in-app messaging

A/B test your product communications to increase conversions, from upsell nudges to marketing-led promotions.

Learn more

4.4DATA SYNC TO SNOWFLAKE

Go from data siloes to growth opportunities

Analyze rich behavioral data directly in Snowflake to uncover expansion opportunities and make faster, smarter business decisions.

Get a demo

4.5LISTEN FOR PROSPECTS

Capture feedback tied to revenue opportunities

Identify and track what’s blocking deals from converting within Listen. Then, use this information to inform future roadmap decisions.

Get a demo

4.6MARKETO + PENDO INTEGRATION

Craft marketing campaigns around behavioral data

Sync behavioral data between Pendo and Marketo for smarter targeting, deeper personalization, and cohesive cross-channel experiences.

Learn more

4.7IMPACT BRIEF

Showcase the impact of your product work

Create executive-ready reports that showcase Pendo’s impact—ready to export and share in seconds.

Learn more

4.8TEAM MANAGEMENT

Scale customer insights across teams

Give cross-functional team members—like customer success and sales—visibility into customer adoption trends to identify expansion opportunities and improve cross-selling.

Learn more

Intelligent Foundations

The shift to intelligent software is happening faster than anything we’ve seen.

Deploy AI Agents with confidence

Measure and optimize the performance of your AI agents

Meet your new virtual teammates

Turn new users into lifelong fans

Know you’re acquiring and onboarding the right users

Give every user a personalized onboarding experience

Let Pendo build and edit guides for you